FREQUENTLY ASKED QUESTIONS
Can I try on the garment before I book a hire?
Yes! Our Try Ons are located in our SSH studio which is based in Somerton Park (South Australia). The address is supplied upon making a try on booking.
We have a fresh vibrant space that has 2 generous change rooms, air conditioning and brilliant lighting. The extremely talented NFM hair works from the studio Fridays and Saturdays. The studio is a cool and calm environment and everyone is welcomed. The studio is open via appointment ONLY - Located in Somerton Park (South Australia)
What do I need to know about try-ons?
Try ons commence TUESDAY of each week.
Try ons are located in the Style Savvy Hire studio.
Try ons must be made through emailing us at stylesavvyhire_@outlook.com or they can be made by direct Facebook messaging the Style Savvy Hire Facebook page.
Please allow 24 hours to get a response, and keep in mind we are closed Sundays and Mondays, so there may be a slight delay in replies if emailed during those days.
If you are coming to try something on the week of your event, you are welcome to take the garment then.
The garment MUST be returned by the following Monday. Unless other arrangements have been made.
Please arrive to your appointment on the agreed time as we often have back to back appointments, please also only bring one other support person. If you are running late please let us know. If you are more than 15 minutes late your appointment will be forfeited and you will need to re book another time.
Can I pre-pay for my garment hire?
Pre paid garments are a brilliant way of securing a garment in advance.
Pre paid garments for future dates can be secured by paying for a garment in full. To arrange a pre paid garment simply send us an email OR direct message the SSH Facebook page.
Pre Paid garments can be picked up from Tuesday of the week it is booked for.
(Mid week hires are also an option, just let us know so we can arrange this for you)
Do you offer interstate hires?
Yes, we post Australia wide. Just simply get in contact with us and we will arrange the hire for you. All our garments are sent EXPRESS through Australia Post and they are completely trackable.
** SIMPLY WEAR THE GARMENT, FOLD IT UP AND POST IT BACK **
You do not need to launder the garments, that’s on us to do…
We generally post garments every Tuesday to allow adequate time for your garments to arrive in time. if you live rurally please let us know at the time of the booking so we have adequate time for the garment to arrive to you in time. Interstate / rural midweek hires are also available but again, please let us know at the time of your booking so that we can let you know if it is doable. If you are booking a garment after Tuesday for a interstate hire, this is also doable but it is at your own risk of it arriving.
PLEASE NOTE: Once the garment is with Australia Post, we take no responsibility for garments not arriving in time, it is completely out of our control once the garments are with Australia post. Interstate hiring is a very popular service so we have a strong understanding on the correct postage time frames to ensure you receive your garment with enough time, but sometimes delays through Australia Post are out of our control.
The postage service that we offer at SSH is express and includes a return satchel that has a prepaid label. Simply wear your garment on you requested date then return it the following business day in your pre-paid satchel that is already filled out with the return address.
Please ensure the garment is lodged for return the following business day after your event. It MUST be lodged by 2pm inside an Australia Post, post office NOT A STREET BOX, if you place it in a street box it voids it being express and it also means that it is not trackable until the day of delivery. As our garments are often booked within a few days of each other it is vital that we are able to track them to allow time for laundering and re-hiring. Once you have lodged it in a Australia Post, post office they will supply you with a lodgement receipt. Please hold onto this. If the garment is lost in transit the lodgement receipt can help with any investigations Australia post might need to do to find the parcel.
If it is not lodged by 2pm, late fees will apply as 2pm is the express post cut-off time to guarantee that it gets in that days postage. SSH charges a full hire fee per day a garment is returned late. If you fail to return the garment you will be liable to pay full RRP of the hire within 7 business days of the original commencement of the hire
** PLEASE ENSURE ** If your garments happens to have any outerwear like removable belts, straps, ties, buckles that they are inside the return satchel also **
If you happen to loose the return satchel that is supplied, please get in contact with us ASAP so that we can inform you with the next few steps.
If your return happens to fall on a public holiday please return it the following business day following the public holiday.
If you damage a garment whilst wearing it and you are an interstate client, please let our friendly staff aware and it will be assessed once returned. If the garment is completely damaged, soiled etc and cannot be fixed or hired in the future you will be liable to pay full RRP of the garment and it will be discussed at the time whether SSH keeps the damaged garment or it is returned to the client. If you launder the garment yourself and it causes it to be damaged a fee will be determined once the damage is assessed by our staff.
Lastly, interstate hiring is completely at your own risk of the garment fitting, whether you like it in person (reminder our garments are NOT brand new, we are a hiring business, we do turn over stock to ensure our garments are not damaged but, you must remember it is not a brand new item) if your event happens to be cancelled or you become unwell (including covid-19) we do not offer returns, refunds, exchanges, and so on. It is completely at your own risk. We have endured multiple shutdowns since the pandemic and we simply cannot endure any more.
Yes it is out of everyone’s control but you agreeing to the hire means you understand the terms and conditions. We do not offer interstate try ons due to the demand of our garments, we would recommend that you look at the size guides of the brand of garment you are hiring, these can be found on the brands website otherwise look at the stockists of the brands and you may be able to try the garments on at their stockists closest to you.
The Tuesday of the week that your event falls on, at 2pm is the last opportunity to cancel an interstate / rural hire. If you do happen to cancel before this cut off, your hire fee will be put into a credit form, that must be used within 6 months from the date of the cancellation. Your bond will be refunded and your postage fee is non-refundable.
When can I return the garment?
Return Days are Sunday and Mondays.
Returns must NOT be made any later than Monday 8pm.
Garments that are hired mid week will have a return time arranged at time of pick up.
Reminders of return times are always noted on the SSH Instagram posts on Sundays and Mondays.
Hires MUST be returned by the Monday as noted in the terms and conditions or late fees WILL apply.
Customers must not launder their garments, they must be returned unwashed.
Garments that are particularly stained will incur an extra fee.
How can I pay?
Hire fees and bonds can be made by, CASH or EFTPOS
Interstate hires can be paid by bank transfer or EFTPOS
Garments are NOT secured unless the garment is paid for in full
All EFTPOS transactions will incur a $1 surcharge
Hire fees are NON-REFUNDABLE.
PLEASE NOTE:
Hire fees and deposits are strictly non-refundable.
Please choose your garment wisely.
There are no refunds for change of mind, event cancellation or event date change.
** If your event is cancelled due to COVID-19 your deposit / hire fee payment will be issued as a credit that will last 6 months from the date of your original booking **